Returns2019-08-10T04:33:11+08:00

RETURNS AND EXCHANGES

Returns

Can I get a refund?

We do not offer refunds on our products, but we would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition. Products that have been removed, washed, worn and/or tampered with are not eligible for a store credit; therefore, please examine each product first in its original sale condition to make sure you are completely satisfied. If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.

Exchanges

Can I exchange my order?

Yes. We are happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been removed, washed, worn and/or tampered with are not eligible for an exchange; therefore, please examine each product first in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the accessory are not valid reasons for an exchange.  We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.

Do I have to pay for the shipping of my exchange?

Yes, you are responsible for all shipping charges associated with an exchange if the correct item was received. Upon approval of your exchange request, we will follow up with next steps regarding the process.

Can I exchange my Aphia Sakyi accessories without contacting you or getting my exchange approved?

No. You must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to sender.

My exchange has been approved and sent back, now what?

Exchanges currently run on a 1-2-week processing time. After your exchange request has been approved and sent back we will follow up with you via email, once your order has been retrieved from our returns facility. Please note that delivery of your return does not mean that your package has been picked up.

I want to exchange for a product of lesser value. Will I get refunded the difference?

If you are exchanging for a product of lesser value, the variance in price will be issued as store credit after subtracting the cost associated to shipping out your exchange.

What if I want to exchange for a product of greater value?

If you are exchanging for a product of greater value, the variance in price will be issued/emailed as an invoice including the cost associated to shipping out your exchange.