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TERMS AND CONDITIONS

   

TERMS AND CONDITIONS

Our team is fully committed to  ensuring customer satisfaction and keeping your happiness our top  priority. Each accessory is made and carefully packaged by our talented  designers to ensure quality before being sent to you. However, if for  any reason you are not satisfied with our product (s), please contact  our customer care team immediately at mail@aphiasakyi.com.

PAYMENT

We accept all major credit cards as  well as PayPal. As soon as you place an order online, your credit card  will be charged. Credit card fraud and theft of our merchandise will be  prosecuted to the fullest extent of the law. If your billing address is  different than your shipping address or if your order is flagged by our  payment processor for any reason, you may be required to further verify  your identity in order for us to authorize payment and approve your  transaction. If this is required, a customer care team member will  contact you after your order has been placed.

RETURNS & EXCHANGES

Returns and Exchanges are only  applicable to African fabric types of accessories. Items from the AS18  and ADOM collection are considered FINAL SALE. We do not offer cash  refunds on our products but would be glad to offer you store credit  within the first 7 days of receipt, as long as your order is still in  its original sale condition. 

Products that have been removed,  washed, worn and/or tampered with are not eligible for an exchange or  return; therefore, please examine each product first in its original  sale condition to make sure you are completely satisfied

Returns and Exchanges currently run  on a 1-2 week processing time. You are responsible for all shipping  charges associated with an exchange/return if the correct item was  received. We can not send new product or issue store credits until your  order has been received and inspected by a member of our team. When your  return/exchange has been processed, you will be notified by email and a  store credit will be issued for the amount paid minus the cost of  shipping.

We reserve all rights to decide  whether the product(s) are eligible for exchange. We also reserve the  right to reject an exchange request previously approved upon receipt.  Products sent back without approval are not eligible for exchange. If  you are exchanging for a product of lesser value, the variance in price  will be issued as a store credit.

Please visit our size guide to ensure that you are ordering the correct size of accessory to  achieve your style. We suggest that you take full advantage of all  available resources (i.e.photos, how-to-videos, FAQs, and customer service team) prior to placing your order.

All orders placed during a sale period are considered final sale and will not be eligible for an exchange or return.

Please submit a request to  mail@aphiasakyi.com and one of our customer service representatives will  respond to your request within 2 business days. 

PROCESSING TIME

All orders are running on a 1-2  business day processing time and a 2-4 business day processing time  during sale periods. Please note that weekends and holidays do not count  as business days. Once your order is processed you will receive an  email notification that it has been shipped. Once shipped, please allow  1-3 business days to receive your order (U.S. orders), or 3-10 days  (international orders) without courier delays. You have up to 24 hours  after placing your order to cancel your order. Cancellation requests  submitted after 24 hours will not be granted. The 24-hour cancellation  courtesy is not applicable during sale and promotion periods.

SHIPPING

ALL PACKAGES REQUIRE A SIGNATURE CONFIRMATION.

Please note that we are not  responsible for any shipping/delivery delays. We encourage our customers  to allow ample time for delivery as well as unplanned delays. We are  unable to make any address updates once your order has begun processing  or has already been shipped. Abandoned and refused packages will not be  refunded.

All international orders must go  through customs. Customs policies and procedures vary per country. It is  the responsibility of the customer to pay any customs fees or duties  required to receive your package. We will not mark packages as ‘gifts’  on customs forms.

Our shipping estimates are typically  accurate but sometimes there are unforeseen delays with the courier  companies. While we are not responsible for courier delays, we will  assist each customer within reason. If there are any delays with your  DHL package, we are unable to file any claims until the package has been  in transit for at least 15 business days. For assistance with a delayed  package, please contact us at mail@aphiasakyi.com.


POLICY CHANGES

Aphia Sakyi Ltd, reserves the right  at our discretion to make modifications to products, prices, policies  and procedures. Please check this page regularly for changes.


PRIVACY POLICY

We at Aphia Sakyi, value our  customers and their privacy. Our privacy policy is to respect and  protect the privacy of all our customers. All personal information  collected on and off this site is kept strictly confidential and not  sold, reused, rented, disclosed, or loaned. Your personal information is  used solely for the purpose of fulfilling your order and making  improvements to the customer shopping experience. If deemed necessary,  supporting documentation may be required post-purchase to complete order  fulfillment. This includes, but is not limited to PII (Personal  Identifying Information.)


LIMITATION OF LIABILITY

Aphia Sakyi Ltd, does not accept  liability beyond the solutions set forth herein, including any liability  for products not being in-stock for, or the provision of services and  support. Aphia Sakyi Ltd will not be accountable for consequential,  special, indirect or punitive damages even if advised of the possibility  of such damages, or for any claim by any third party except as  expressly provided herein. This limitation of liability applies both to  products and services. Customer agrees that for any liability related to  the purchase of products, Aphia Sakyi is not liable or responsible for  any amount of damages above the aggregate dollar amount paid by the  customer for the purchase of products under this agreement. Customer  agrees that for any liability related to the purchase of services not  bundled with products under this agreement, Aphia Sakyi is not liable or  responsible for any amount of damages above the aggregate dollar amount  paid by the customer for the purchase of services under this agreement.


COPYRIGHTS, TRADEMARKS AND CONTENT

The entire content published on this  site, including but not limited to overall aesthetic, text, graphics,  logos, images, video or code is copyrighted under copyright laws, and is  the sole property of www.aphiasakyi.com. Without obtaining our prior  written consent, any use by you or other third parties, including but  not limited to the reproduction, modification, redistribution, display  or transmission of the content of this site is strictly  prohibited/unauthorized and may result in civil and criminal penalties.  Violators will be prosecuted to the fullest extent permissible under  applicable law.

All trademarks, service marks and  trade names of www.aphiasakyi.com used on the site are trademarks or  registered trademarks of Aphia Sakyi Ltd. ALL RIGHTS RESERVED.

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